A clear overview of what each core service includes, so scope and expectations stay aligned from the start.
On-site Hardware Support
Hands-on hardware interventions for production servers in active data center environments.
What is included
- RAM, HDD/SSD, CPU and NIC replacement
- Server installation with full physical mounting and cabling
- Power and internet connectivity check (functional verification only)
- Hardware logistics are coordinated during intake
What is not included
- Software configuration and operating system work
- Port forwarding, IP configuration, or advanced switch/router changes
- Application-level troubleshooting
Rack-to-Rack Server Relocation
Secure movement of servers between racks or data centers with controlled handling steps.
What is included
- Server de-installation and safe handling preparation
- Transport coordination between specified facilities
- Re-installation and 1-to-1 return placement
- Structured route details in the intake form for planning
What is not included
- Rack relocation or rack assembly work
- Network redesign and cable architecture changes
- Software validation after relocation
Decommissioning & Data Erasure
Controlled server retirement with optional wipe flow and documentation options.
What is included
- Server removal from racks and inventory-based handling
- Recycling, return shipping, or hardware extraction workflows
- Server destination follows the option selected in the intake form
- Optional data wipe execution per selected scope
- Optional wipe certificate as an add-on
What is not included
- Database or application backup operations
- Compliance consulting beyond selected wipe output